Terms and conditions
These terms govern the Dovolenkaris service, which is preparing a tailor-made holiday proposal. They apply from their publication on this website in November 2026. This is a translation; the Slovak version prevails.
Who provides the service
The service is provided by CloudSystems s.r.o., Lombardiniho 10735/22B, 831 03 Bratislava – Nové Mesto, Company ID: 53 170 890, Tax ID: 2121312182, VAT ID: SK2121312182, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, file no. 147040/B ("we"). Dovolenkaris is a brand of this company. Contact: kontakt@dovolenkaris.sk.
Consumer rights are supervised by the Slovak Trade Inspection (Slovenská obchodná inšpekcia).
What the service includes
Based on your requirements we prepare 2–3 holiday proposals with flights, accommodation and transfers. If a comparable package from a travel agency exists, we show it for comparison. One round of changes is included.
After you choose a proposal and pay the rest of the service price, we send you the links for booking and payment. Before departure we can help with online check-in if needed and send tips for your destination.
Who your travel contracts are with
You book and pay for flights, accommodation and transfers directly with the airline, the hotel and the transport provider. You conclude those contracts directly with them and their terms apply, including cancellation terms. We do not accept payments for these services. You only pay us the price of our service.
How the contract is formed
An inquiry through the website form is not binding. After receiving it, we clarify your requirements and e-mail you these terms, the price and instructions for paying the deposit.
The contract for our service is formed when you confirm the order by e-mail and pay the deposit.
Prices
All prices include VAT. The deposit is €30 and is deducted from the service price.
The service price for one destination depends on the price of the holiday you choose, meaning the total price of the flights, accommodation and transfers in the chosen proposal: up to €3,000 it is €99, over €3,000 up to €5,000 it is €129, over €5,000 up to €7,000 it is €169, and over €7,000 it is €199.
A combination of several places costs from €199. We tell you the exact amount before the contract is concluded.
Express preparation within 24 hours costs €30 extra. Each further round of changes after the first costs €15.
When you get the proposals
We e-mail you the proposals no later than 5 working days after you pay the deposit, or within 24 hours of paying it for express preparation. The period starts once we have all the details we need from you.
Choosing a proposal and the deposit
We set no fixed deadline for choosing a proposal, but flight and hotel prices can change at any time, so we recommend choosing as soon as possible. After choosing, you pay the rest of the service price and we send you the booking links.
If you do not choose any proposal, the deposit is not refunded, because it is the price of the proposals already prepared. This does not affect your right of withdrawal described in the next section.
If we cannot prepare the proposals, we refund the whole deposit.
Right of withdrawal
As a consumer, you can withdraw from the contract without giving a reason within 14 days of concluding it. Just tell us by e-mail at kontakt@dovolenkaris.sk or by letter to our registered office before this period ends. You may use the model form below, but you do not have to.
Because we start preparing proposals straight away, before starting we ask for your express consent to begin the service before this period ends. You also declare that you have been informed that you lose the right of withdrawal once the service has been fully provided. Without this consent we start only after the period ends.
We consider the service fully provided when we send you the booking links after you choose a proposal. If you do not choose a proposal, we consider it fully provided when you receive the proposals.
If you withdraw in time, we refund all payments within 14 days of receiving your notice, in the same way you paid unless we agree otherwise. If you consented to starting the service, we deduct the price of what we had actually provided up to your notice.
What we need from you
True and complete details, especially dates and the number and ages of travellers. Before every payment, check the details of the booking.
You arrange your own valid travel document, visas, vaccinations and travel insurance. We are happy to remind you of them, but meeting these requirements is your responsibility.
What we are responsible for
We are responsible for preparing the proposals with professional care and according to your requirements.
Prices and availability in the proposals are valid at the time of preparation and may change until you book, because the providers set them. The provider you have a contract with is responsible for providing the flights, accommodation and transfers, for any changes or cancellation, and for refunds. We send you the cancellation terms before you book.
This does not affect the rights you have as a consumer under the law, which cannot be limited by contract.
Complaints
If something is wrong with the service, write to us at kontakt@dovolenkaris.sk. We promptly confirm your complaint in writing, along with the period for putting the defect right, which will not exceed 30 days. If we reject a complaint, we tell you the reasons in writing.
Out-of-court dispute resolution
If you are not satisfied with how a complaint was handled, or believe we have breached your rights, you can ask us to put it right. If we reject your request or do not reply within 30 days, you can file a proposal for alternative dispute resolution.
The competent body is in particular Slovenská obchodná inšpekcia, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, ars@soi.sk. The Slovak Ministry of Economy keeps a list of other bodies. You can still turn to a court.
Personal data
How we process your personal data is explained on the Privacy policy page.
Final provisions
The contract is governed by the law of the Slovak Republic. Contracts concluded earlier are governed by the version of the terms valid when they were concluded. You can save or print these terms; we also e-mail them to you when you order.
Model withdrawal form
Fill it in and send it to us only if you want to withdraw from the contract.
To: CloudSystems s.r.o., Lombardiniho 10735/22B, 831 03 Bratislava, kontakt@dovolenkaris.sk
I/we hereby give notice that I/we withdraw from the contract for the Dovolenkaris service.
Date the contract was concluded:
Name and surname:
Address:
Signature (only if you send the form on paper):
Date: